• After receiving your products, customers have to the right to open the package and check the products. Products can be returned for an exchange or refund. The refund or exchange must be requested and returned within 14 days of delivery date. The products must not be used, and the box must not be damaged in order to be eligible for a refund. The products must be returned in all original packaging, including price labels, extra laces, hangtags, dust bags and other included accessories. Shoes that have marks of use, damaged or missing shoe boxes and missing shoe accessories, such as extra laces, price labels, hangtags and dust bags will not be accepted for a refund.
• Customers can contact us within 14 days at hypedproductsnl@gmail.com to request a refund or exchange and provide us with the tracking number of the shipment.
• Until a product reaches us, the customer is responsible for it. HypedProductsNL is not responsible for return shipping costs or returns that are lost.
• Once your return has been arrived at us and has been approved, it can take up to 10 working days before receiving your refund in the same method as your payment.
